Initial contact was punctual but after that the lender did not send through the quotes I requested. I believe it was a "quoting system issue" in that it was supposed to automatically send the quotes to me but did not. Hopefully it was a "one of" and will not happen to others.
It's a "one of"; I was accidently sending the auto quotes to myself only and not to myself and client. I appologize, it's my fault.