We used them as our realtor when we moved to KY. They were great. When we listed the same house with them 11 years later, it was a horrible experience. In my opinion, they list as many houses as they possibly can and then depend on other realtors to do all the work selling them. I know of one person who called to see our house while listed with them and they told them that it wouldn't be possible for them to show it to them. Maybe they shouldn't list houses as far away from them as Brandenburg if it's to far away for them to easily show them. Needless to say, we cancelled the contract as soon as possible.