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Jerry & Rachel Hsieh Reviews

Jerry & Rachel Hsieh
Real estate agent (8 years experience)
22 Recent Sales (last 12 months)

Specialties:

Buyer's Agent, Listing Agent, Foreclosure, Consulting

 
- Highly likely to recommend
11/19/2013 - gaynorsc
Sold a home in 2013.
Jerry and Rachel made the process of selling our home as easy as they possibly could. They provided excellent advice throughout the negotiations (we had multiple offers). Their follow-up was timely. Their attitude was always positive and professional. Would recommend them highly.
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- Will never recommend
11/04/2013 - user2065324
Sold a Single Family home in 2013 for approximately $1.575M in Mid City, Los Angeles, CA.
My wife and I purchased our first home from Jerry and Rachel, we were excited about our new purchase but Jerry took all the fun, trust, and joy out of the process.

Even after our offer was accepted Jerry consistently harassed our broker about a backup saying that if we accepted the findings of the inspectors our offer would be rejected. Jerry and Rachel had little to no respect for us as buyers and took every small request we such as having the owners provide proof of insurance during the leaseback as a burden or not necessary.

Throughout the process Jerry commented many times that he was doing us a favor as they had a higher offer that they did not accept, such added stress and pressure was only diminishing the joy of the process. During the negotations Jerry and his clients agreed to certain things to remain with house, including 4 very large pots planted with fruit trees, upon close his clients removed the pots and trees saying "those pots were not included, but the small Wallmart bought ones were." Lastly, after the sale of the house we asked Jerry to remove his sign from our property, yet he never did, it stood on our property as advertising for them long after the close even after we asked him repeatedly to move it. Overall, Jerry and his wife were underhanded, nasty, and vindictive but my wife and I were focused on the house and believe that is the real price here.
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Response from Jerry & Rachel on 04/03/2014
We did not represent this buyer. We represented the seller only. Customer satisfaction is something we take very seriously, and accordingly, we do apologize that you did not receive the experience you wanted during our transaction. I think it is important to understand that you, the buyer, had your own realtor from a completely different office that we had no relation to. I understand our sellers did not agree to every request you made. Any good realtor can confirm, we have fiduciary obligation to facilitate the decisions of our clients, even if it upsets the principal on the other end of the deal. We do wish that all sides, on every transaction, is left satisfied, and, in that respect, we do apologize for your experience.

 

- Highly likely to recommend
08/26/2013 - Sambieni
Bought a Single Family home in 2013 for approximately $650K in Pico-Robertson, Los Angeles, CA.
Jerry and his team helped my wife and I buy our first home.

We met Jerry at a listing of his with the clear intent to introduce ourselves as potential buyers shopping for an agent. We had a bad experience w a prior agent and were eager for one who understand our price point and our geographic limitations. Jerry was definitely that person.

He knew our neighborhood extremely well and its sales history, movement, etc.

He was very quick with a return call and/or email when we needed -whether a simple question or complex. He really never pushed us in a direction or looking at a home we did not want to go. He never pressured us to make an offer we were not comfortable with or seek a house that did not really fit our needs.

He knew we were eager, but not in a rush to buy and was patient. However, after just 4 months working together we found a great home in a crazy market. We had already lost out on one great property despite having the highest offer due to a cash buyer.

But with our new home, Jerry helped us accurately assess the price needed to secure the property and was spot on. We beat out 10 or 11 other offers. And he helped us knock off a bit on the final sale price due to the inspection report. We wound up buying a great home at the price we initially anticipated spending, on our ideal block in our ideal 'hood, with a great buying experience.

Sure escrow is nerve inducing and stressful, but Jerry helped us and answered our questions as we needed.

It definitely behooves any buyer to do as much of their own homework, research, open houses, etc to stay ahead of the market, their realtor, and lender so they have as much info at their tips. Doing that and working with Jerry and his team to get in on private showings was a great way to go. We always had a private showing the next day at the time we wanted whenever we wanted. He even connected us to contractors to view homes to see what work could be done. It was great. He really was helpful.

Again, we are really happy with our new home purchase. And feel we would not necessarily have landed the property with certainly our initial agent and possibly many others. Jerry and his team are great team who are fair, understanding, and knowledgeable. We definitely will recommend them and keep in touch as we consider our "next move."
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- Highly likely to recommend
07/24/2013 - user72361542
Sold a Single Family home in 2013 for approximately $750K in Mid City, Los Angeles, CA.
The Hsieh's helped us through our first sale. It took all of about 45 days (although we had been building a relationship several months before), from our first open house to close of escrow. It was quick, intense, and at times, nerve-wracking, but Jerry was great about keeping the nerves in check and effectively responding to ALL of our questions.
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- Highly likely to recommend
05/20/2013 - user8843505
Sold a Single Family home in 2013 for approximately $750K in Mid City, Los Angeles, CA.
I wanted to hire Jerry and Rachel Hsieh for many years after attending a number of open houses prior to selling my home with them. When I was in the market looking to buy a home in Mid City, Jerry and Rachel always had the most professional open houses with the best marketing materials. Even before they had our business selling our home, Jerry and Rachel offered advice, tips and recommended improvements that we should undertake in order to get the most return for our home sale.

Jerry and Rachel's staff (Nicholle & Amanda) were extremely helpful and attentive during the entire process from open houses to finalizing the sale of our home. Jerry and Rachel truly understand the market and the nuances of the Mid City/Pico Fairfax area and truly helped us get the price that we wanted for our home sale.

The entire staff is friendly and easy to work with. Without hesitation, I would recommend Jerry and Rachel to buy or sell your home.
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- Highly likely to recommend
05/09/2013 - user83038094
Sold a Condo home in 2013 for approximately $950K in Mid City, Los Angeles, CA.
My brother found Jerry and Rachel Hsieh online through this very web-site. We read the reviews from previous clients and that is why we decided to work with them. We decided to meet with them in person and were very impressed with their professional approach immediately. We found them to be extremely professional and highly experienced. In our first meeting they brought us a very detailed market analysis report. The presentation both verbally and written brochures were spot on. They educated us on the current real estate market. With all the information they gave us, and without any pressure, we were able to make our decision to put our mother’s home up for sale. They hired a professional to take several pictures of our home and we had multiple offers in less than a week. Between my brother and I, we have sold over a dozen homes. Jerry and Rachel both have superseded beyond a doubt any work an agent has done for any of our deals. They are honestly the BEST in the business and I would be happy to list or have them help us find new homes to buy. You get top notch service from this agent couple The reviews on this site were very accurate. They did a phenomenal job. Jerry and Rachel always made themselves available to fit our schedule. They continue to go above and beyond what we expect of him in other ways, even after closing! It made the emotional adventure of selling my mother’s home an unforgettable and positive experience. Thank you Jerry and Rachel Hsieh!
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- Highly likely to recommend
01/25/2013 - user1141991
Sold a Single Family home in 2012 for approximately $625K in Mid City, Los Angeles, CA.
Jerry and Rachel sold our house within a week and for a great price. Jerry's persona is amiable and he is very professional and clear with everyone, while continuing to look out for his client's best interest.
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- Highly likely to recommend
12/29/2012 - user5873998
Bought a Condo home in 2012 for approximately $525K in Silver Lake, Los Angeles, CA.
Excellent real estate team! They are very personable, attentive, highly responsive, detail oriented, and with fantastic negotiating skills. Their success is far from random; it is based on hard and methodical work. Listen carefully and meet client needs! Will not show you properties or guide to write offers that are above your budget, which several real estate agents tend to do. They keep clients grounded and within budget and needs. Jerry predicts the sales price of properties with almost zero error. They will even help you with recommendations of how to make your chosen property your own. I highly recommend this impeccable team!
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- Highly likely to recommend
12/17/2012 - user3287959
Bought a Single Family home in 2012 for approximately $800K in Crestview, Los Angeles, CA.
My wife and I started working with Jerry and Rachel pretty much by accident. (One of the best accidents we've ever made.) We wanted to look at a property for which they were the listing agents, and although we didn't go with that particular property we did go with Jerry and Rachel. They have a great email list that kept us up to date on open houses and available properties. Once we found a place we wanted to zero in on, Jerry helped at every turn. Working with them was like having a ace up our sleeve. Jerry was an excellent negotiator with perfect timing. In the end, we got a beautiful home for an incredible price. We will always be grateful.
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- Highly likely to recommend
11/07/2012 - user0943330
Sold a Multi Family home in 2012 in Mid City, Los Angeles, CA.
JERRY AND RACHEL HANDELED THE SALE OF MY FAMILY'S DUPLEX AS WELL AS THE PURCHASE OF A NEW CONDO.THEY WERE PROFESSIONAL,RECEPTIVE,KNOWLEDGEABLE, THOUGHTFUL AND ALWAYS LOOKED OUT FOR MY BEST INTEREST.THEY ANSWERED ALL CALLS IMMEDIATELYAND ATTENDED TO EACH AND EVERY DETAIL.I WOULD HIGHLY RECCOMEND THEM FOR ALL YOUR REAL ESTATE NEEDS. THANK YOU JERRY AND RACHEL FOR A JOB WELL DONE.
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Professional Information
Address:
Keller Williams Realty
1660 Hillhurst
Los Angeles, CA  90027
Phone:
(424) 253-8259
Cell:
(424) 354-2744
Fax:
(323) 300-1001Click to view
 
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Websites:
Website
 
, Blog
 
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Screen name:
jerryandrachel
Member since:
01/15/2008
Languages:
Mandarin
Digs: Home Design Ideas