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Jerry helped us buy our first home four years ago, and when it came time to sell that same home, we knew immediately that Jerry was our guy. We had a tough scenario. We had already put in a contingent offer to a new place, and we HAD to sell within 21 days and close escrow within 60 days. (The average sale time in our area was about two months at that point.) Jerry was a miracle worker. We sold our place the day after our first open house and closed escrow within 36 days. And we managed to do a concurrent close on our new place as well. Jerry, Rachel, and their whole team were communicative throughout the whole process. They created a custom website and had a professional photographer shoot beautiful photos of our place. Jerry had wonderful advice for our new place, even though he wasn't our buying agent (we went with the seller's agent, a decision we totally regret). I would highly, highly recommend Jerry and Rachel.
Sold a Multi Family home in 2014 for approximately $1.2M in Mid City, Los Angeles, CA.
Look up "Customer Service" on Wikipedia, the you will find a picture and Jerry & Rachel Hsieh. This couple is absolutely wonderful, professional and honest. Any question I had was addressed thoroughly and quickly. They handled every appointment from private showings, open houses, inspections, etc, etc. I trust both Jerry and Rachel whole heartedly and I will refer them to my family and friends. Sincerely, Teresa H.
Bought a Single Family home in 2014 for approximately $950K in Atwater Village, Los Angeles, CA.
i couldn't have been happier with jerry as an agent. he made escrow one of the smoothest and stress-free purchase situations i have ever been in. his people skills (with other agents, with me, with inspectors, etc) are just top-notch. he really has a way with making people feel at ease, especially his clients. i knew i was in constant good hands with jerry by my side. and rachel is amazing for all the behind-the-scenes work she does. they are truly a perfect partner.
Sold a Single Family home in 2014 for approximately $775K in Mid City, Los Angeles, CA.
I was very impressed with Jerry and Rachel Hsieh's knowledge of the Real-estate market in my community and in general. They knew exactly what I could get for my home. I found them to be professional, honest and respectful of my needs as a seller. Selling your home is complex and overwhelming, but they knew what they were doing and eased the pain of the voluminous paper-work. Without a doubt, I recommend them to anyone who is selling or buying a home.
Jerry and Rachel made the process of selling our home as easy as they possibly could. They provided excellent advice throughout the negotiations (we had multiple offers). Their follow-up was timely. Their attitude was always positive and professional. Would recommend them highly.
Sold a Single Family home in 2013 for approximately $1.575M in Mid City, Los Angeles, CA.
My wife and I purchased our first home from Jerry and Rachel, we were excited about our new purchase but Jerry took all the fun, trust, and joy out of the process.
Even after our offer was accepted Jerry consistently harassed our broker about a backup saying that if we accepted the findings of the inspectors our offer would be rejected. Jerry and Rachel had little to no respect for us as buyers and took every small request we such as having the owners provide proof of insurance during the leaseback as a burden or not necessary.
Throughout the process Jerry commented many times that he was doing us a favor as they had a higher offer that they did not accept, such added stress and pressure was only diminishing the joy of the process. During the negotations Jerry and his clients agreed to certain things to remain with house, including 4 very large pots planted with fruit trees, upon close his clients removed the pots and trees saying "those pots were not included, but the small Wallmart bought ones were." Lastly, after the sale of the house we asked Jerry to remove his sign from our property, yet he never did, it stood on our property as advertising for them long after the close even after we asked him repeatedly to move it. Overall, Jerry and his wife were underhanded, nasty, and vindictive but my wife and I were focused on the house and believe that is the real price here.
Response from Jerry & Rachel on 04/03/2014
We did not represent this buyer. We represented the seller only. Customer satisfaction is something we take very seriously, and accordingly, we do apologize that you did not receive the experience you wanted during our transaction. I think it is important to understand that you, the buyer, had your own realtor from a completely different office that we had no relation to. I understand our sellers did not agree to every request you made. Any good realtor can confirm, we have fiduciary obligation to facilitate the decisions of our clients, even if it upsets the principal on the other end of the deal. We do wish that all sides, on every transaction, is left satisfied, and, in that respect, we do apologize for your experience.
Bought a Single Family home in 2013 for approximately $650K in Pico-Robertson, Los Angeles, CA.
Jerry and his team helped my wife and I buy our first home.
We met Jerry at a listing of his with the clear intent to introduce ourselves as potential buyers shopping for an agent. We had a bad experience w a prior agent and were eager for one who understand our price point and our geographic limitations. Jerry was definitely that person.
He knew our neighborhood extremely well and its sales history, movement, etc.
He was very quick with a return call and/or email when we needed -whether a simple question or complex. He really never pushed us in a direction or looking at a home we did not want to go. He never pressured us to make an offer we were not comfortable with or seek a house that did not really fit our needs.
He knew we were eager, but not in a rush to buy and was patient. However, after just 4 months working together we found a great home in a crazy market. We had already lost out on one great property despite having the highest offer due to a cash buyer.
But with our new home, Jerry helped us accurately assess the price needed to secure the property and was spot on. We beat out 10 or 11 other offers. And he helped us knock off a bit on the final sale price due to the inspection report. We wound up buying a great home at the price we initially anticipated spending, on our ideal block in our ideal 'hood, with a great buying experience.
Sure escrow is nerve inducing and stressful, but Jerry helped us and answered our questions as we needed.
It definitely behooves any buyer to do as much of their own homework, research, open houses, etc to stay ahead of the market, their realtor, and lender so they have as much info at their tips. Doing that and working with Jerry and his team to get in on private showings was a great way to go. We always had a private showing the next day at the time we wanted whenever we wanted. He even connected us to contractors to view homes to see what work could be done. It was great. He really was helpful.
Again, we are really happy with our new home purchase. And feel we would not necessarily have landed the property with certainly our initial agent and possibly many others. Jerry and his team are great team who are fair, understanding, and knowledgeable. We definitely will recommend them and keep in touch as we consider our "next move."
Sold a Single Family home in 2013 for approximately $750K in Mid City, Los Angeles, CA.
The Hsieh's helped us through our first sale. It took all of about 45 days (although we had been building a relationship several months before), from our first open house to close of escrow. It was quick, intense, and at times, nerve-wracking, but Jerry was great about keeping the nerves in check and effectively responding to ALL of our questions.
Sold a Single Family home in 2013 for approximately $750K in Mid City, Los Angeles, CA.
I wanted to hire Jerry and Rachel Hsieh for many years after attending a number of open houses prior to selling my home with them. When I was in the market looking to buy a home in Mid City, Jerry and Rachel always had the most professional open houses with the best marketing materials. Even before they had our business selling our home, Jerry and Rachel offered advice, tips and recommended improvements that we should undertake in order to get the most return for our home sale.
Jerry and Rachel's staff (Nicholle & Amanda) were extremely helpful and attentive during the entire process from open houses to finalizing the sale of our home. Jerry and Rachel truly understand the market and the nuances of the Mid City/Pico Fairfax area and truly helped us get the price that we wanted for our home sale.
The entire staff is friendly and easy to work with. Without hesitation, I would recommend Jerry and Rachel to buy or sell your home.
Sold a Condo home in 2013 for approximately $950K in Mid City, Los Angeles, CA.
My brother found Jerry and Rachel Hsieh online through this very web-site. We read the reviews from previous clients and that is why we decided to work with them. We decided to meet with them in person and were very impressed with their professional approach immediately. We found them to be extremely professional and highly experienced. In our first meeting they brought us a very detailed market analysis report. The presentation both verbally and written brochures were spot on. They educated us on the current real estate market. With all the information they gave us, and without any pressure, we were able to make our decision to put our mother’s home up for sale. They hired a professional to take several pictures of our home and we had multiple offers in less than a week.
Between my brother and I, we have sold over a dozen homes. Jerry and Rachel both have superseded beyond a doubt any work an agent has done for any of our deals. They are honestly the BEST in the business and I would be happy to list or have them help us find new homes to buy. You get top notch service from this agent couple
The reviews on this site were very accurate. They did a phenomenal job.
Jerry and Rachel always made themselves available to fit our schedule. They continue to go above and beyond what we expect of him in other ways, even after closing! It made the emotional adventure of selling my mother’s home an unforgettable and positive experience. Thank you Jerry and Rachel Hsieh!