First of all, let me apologize for your experience. I find it so frustrating, as many quality real estate professionals do, that the good guys are constantly fighting stories like this. I think the advice you have received here is spot on and I hope you file a complaint with the brokerage and/or real estate commission. The best way to remove this type of incompetence from the market place is to report it to the governing authorities.I wish you and your family nothing but the best!!