I know Brenda through zillow.com site, and asked her to show me a house I'm interested in. However, this house is not available. Later on, she keeps sending more information systematicly. A year later, I find another house we are interested. I called her, she made appointment show me the house the next day and we made offer the same day. Whenever I have a question, she always response immediately. If she doesn't know the answer, she will find it for me asap. We are keeping communication and working together side by side like sisters. And get close the escrow smoothly.It works perfect for me. The only thing I think she can improve is if a person doesn't have experience, she needs more comprehensive explaination including the paper work, so client can get a better picture of the whole process in advance. Still, I'm glad I find her.