Very curt and not willing to listen or work with the borrower. I have bumps and bruises from the recesion like many do, but I have 75% equity in my house and a loan at 6%. Just wanted to refi to a lower rate. They want A+ paper only. Sounds like they'll be looking long and hard for that in California.
Mr. Spencer, I'm sorry to read this, but I wanted you and the Zillow community at large to note that it does not behoove Roundpoint or any other lender to pass on a loan application. We are successful simply by writing and closing mortgage loans. But we do have our list of constraints set forth by our investors: those parties who will purchase the loans we write. The mortgage process is very binary in this day and age. The guidelines either fit or don't fit. We have to work within the parameters and guides set forth by our investors and Fannie Mae or we run the risk of writing a loan that we are unable to sell. I hope that you understand. It is not personal in nature. I want to truly wish you and your family a fantastic 2013 and I hope that you engage in a finance partnership that offers you the very best loan product for your family. -Julia Beckelman / VP - Customer Relations