Joy Liu was our buyer’s agent for our San Francisco condo purchase in August 2013. She did an outstanding job and we have no hesitations whatsoever recommending her.
We were very selective in choosing an agent. We first read reviews like the ones you’re reading now to narrow the field down to ten candidates. We then did a phone interview with each one. They were all good, but Joy stood out in how she showed a great understanding of the San Francisco real estate market, answered our questions well, and asked good questions back to understand our needs. We felt very comfortable with her.
And we continued to be impressed as we worked together. She grew up in San Francisco, in a family that has always been involved in real estate (her father is also a realtor, and her mom manages properties). She also has a good sense for the current trends, which became very helpful when we discussed bidding strategies. Even more impressive than that, though, was how she seemed to have many special connections to different properties we were considering. For example, we discussed an open house that we had visited before contacting her, and it turned out that she was representing the buyers on it. And when we found the property that we ultimately purchased, she already knew the building because she had helped a former client purchase a unit there a couple years back.
Joy also impressed us by how she accommodated our particular needs. My wife and I are both pretty analytical, and Joy helped us find data that we could use to do some detailed market analysis to understand how much to bid. Our situation was also a bit unusual because one of us worked for a mortgage lending company, so we were able to get a special type of financing. But Joy had been through this before with other clients, so when it came time to write an offer, she was careful to make sure that the escrow period lasted just long enough to cover the extra processing time, but not too long as to make our offer uncompetitive. She worked very well with the loan officer we had selected, even though they had never worked together before.
Like any good agent, she had connections to key contractors, like a locksmith and building inspector. But what was special was that she was able to find and book them very quickly, even with our tight buying schedule. She continued to help us out even after escrow closed, helping to coordinate some maintenance on our place when we were on vacation, before we moved in.
And the most amazing thing was that she was always available, usually getting back to us within minutes. Talking with her it was clear that she had several other clients, yet somehow she always managed to make it feel like we were the only ones.