We signed a contract with Joy to help us sell our SF home. From the get go, we got an extremely warm feeling from her. Initial thoughts - "ok, this lady knows her stuff...we called the right person." As we went through the process, we found her to be an excellent listener and most of all...patient. My wife and I are very detail oriented and fairly direct with our communications. Joy adjusted to our style pretty quickly and made sure that we had any/all information we requested, provided sound advice, promptly responded with opinions/feedback, etc. Suffice to say, we are very happy with the end result. She started out as our agent but now, we feel as if she will be a lifelong friend.