Getting a pre-approval with them was fine, Garett was knowledgeable and service was expedient. However, it all fell apart when I tried to buy a house. The nightmare lasted over 5 months with them. They didn't have an inhouse underwriter that could underwrite an FHA loan on a manufactured home on a deeded 10 acre lot, so they sent it to an outside underwriting service. Weeks turned into months. I received no updates from Goldstar unless I reached out to them and the substance of the updates were, "We're still waiting to hear from the underwriter". After weeks of waiting and no evident progress being made, I personally drove to Ann Arbor to demand an explanation. Mike, the branch manager told me the outside underwriter was holding up the process due to incompetency and there was nothing he could do about it. He asked me, "What do you want me to do? Take a gun and hold it to their heads?" I went home, found a different lender, and within 2 weeks moved into my new home. The only thing Goldstar did was waste almost 6 months of my time and stress my family.