My husband and I had the pleasure of working with Kathy while our new condo was under construction on Island of Maui. Kathy went above and beyond as a Real Estate Professional/Broker. She exceeded our expectations with loan options, assisted with repairing our credit, and had the loan approved within 30-days of locking our rate.
Kathy is dedicated to her clients needs, communicates well, and we highly recommend Kathy Rosales.
Kathy was awesome! She explained everything to make you feel that you were making the right decision. Especially when your investing in something that big. Kathy was friendly and so knowledgeable in what she does. It was a journey of learning what a process it is to purchase a home. Kathy is a great person along with being professional. That is two great qualities and she will always be part of our family forever! John and Josie Noguchi
Response from Kathy on 02/10/2015
Aloha John and Josie... it was my absolute pleasure to help you! You two are wonderful and I will always consider you to be a great friends. Wishing you many happy years and beautiful memories in your new home!
We were recently looking to refinance our construction loan to take advantage of the lower interest rates. I left messages for several local mortgage brokers and Kathy returned my call in timely manner. In the meantime, I had been asking around for references for a good mortgage broker and about the time I got in contact with Kathy Rosales, a neighbor up the street recommended the Mason McDuffie Office where Kathy is a Senior Loan officer. So I thought, “perfect!” we’ve found our Loan Officer!
From the very start, Kathy was very personable and accommodating. She returned our calls or emails promptly, and patiently answered our endless questions and concerns. Kathy’s knowledge, persistence and great personality makes for the skills needed to be a successful loan officer. She worked diligently with us to get all our documents together upfront and when our loan application was sent to the underwriters, we got loan approval in record time. She helped us watch the market daily to be able to time our rate lock to get the best rate possible! We had a few hiccups along the way, but she efficiently and effectively worked to resolve them. We were very impressed with how quickly it actually took to complete our loan from start to finish.
I’m thrilled we decided to work with Kathy! I would not hesitate at all to contact her if we need another refi or a new loan in the future and would most definitely recommend her in a heartbeat! We found a superb Loan Officer, got an fantastic rate and made a friend in the process!
Response from Kathy on 11/04/2014
It was my pleasure to assist you! I enjoyed getting to know you and share home construction experiences. Wishing you two many happy years in your new beautiful home!
Closed purchase loan. Waihee-Waiehu, Wailuku, HI 96793
I am now a first time home owner on the Island of Maui. Thanks to Kathy!!!! I really cannot thank her enough. I met Kathy through a real estate agent. He recommended her and said that "she is the best". He was correct. Being that this was my first time going through this process, there were so many things that I didn't understand. Kathy took the time to answer any questions I had and explained what the many required documents that I needed to present were for and why. Whenever there was an obstacle in the way, she assured me that it will all work out and it did due to her persistence. I got the feeling early on that she loves her profession and she's excellent at it. It's hard to find people like her that make the process go smooth even when I got frustrated as to why the lender was asking for sooooo many documents and verifications. She really cares about the people she's helping. I really cannot thank her enough. I am truly blessed that I met my agent and Kathy. They are the best. Thank you Kathy!!!!
Kathy and her assistant made me feel like family, and took care of me as though I was.
The seller couple were having family difficulties that complicated the process but Kathy worked through it, kept me informed, and kept my enthusiasm for going forward from faltering.
Kathy, is awesome to work with. She helped us out in our refi in 2007 and everything went just nice and smooth everything was done on a timely manner. Ee would do business with her anytime. Good job girl!! You are awesome. .