We recently closed on a townhouse using Katie as our agent. The whole process from offer to finally closing proved to be extremely difficult, with one thing happening after the next. However, through it all Katie helped guide us and went above and beyond anything we expected to help us seal the deal and actually close on this house. This included spending hours waiting inside a below freezing house so that someone could be there for when Nicor showed up to turn gas back, since we were with the lawyers at closing (someone turned off gas 2 weeks before closing in the middle of February...). Katie was wonderful to work with and very easy to get a hold of whenever we had questions or needed to check something on the house. She also was able to recommend to us both a fantastic lawyer and house inspector. My wife and I are very glad to have worked with her, and I can't recommend her enough!