Karen helped us both purchase a home in 2008 and sell one in 2009. By 2009 the market had gotten really soft but she gave good advice on pricing, cosmetics and we sold the house. We are very grateful for her help. We have recently contacted her about possibly purchasing a larger home. She has been very accommodating even though she knows we are in the exploratory stage, not necessarily committed to buying something. My husband and I highly recommend her if you are looking to buy or sell. She is a good negotiator but not pushy.