If you're looking to buy a home, you want Laura on your side. She not only did her job by patiently guiding me through a confusing and paperwork driven process (explaining everything clearly along the way), she went beyond her job description to greatly lower my move-in costs. The condo I bought was a short sale. And the deal with the bank was that I needed to pay for the back HOA dues, which was thousands of dollars. That wan't the end of that. Laura went online and found the email address of the board members and argued why I should only have to pay a fraction of the past dues. The offer was fair and well made, so the board approved it. She then negotiated with the collection agency and convinced them to lower their charges as well. The end result is that Laura saved me thousands of dollars I would have normally paid had she not been my agent. Need I say more?