For 2 years, we worked with Lillian in our search to build/buy a home Andover. During that time we met with three different builders and looked at many houses, but nothing was quite right for us. She was extremely patient throughout the entire process. Finally, we came across a listing for a partially competed home in Concord. I forwarded it to Lillian and she worked her magic - getting all the information she could about the house, introducing us to a builder (who we are now friends with) that she trusted, meeting with him at the house to review it's potential. With Lillian's help, we were able to come up with an offer that worked for us. Although it was a long and drawn out process of finally having our offer accepted and closing on the home, Lillian stuck with us. We undertook a unique and difficult project that I would not have felt comfortable undertaking had Lillian not been our realtor. I know that she truly had our best interests in mind and did not let anything fall through the cracks. I trust her judgement and her advice. She is extremely knowledgeable and I felt completely comfortable that she would do all she could to get us the very best deal....and she did. It's hard to argue that we didn't get the deal of the century! Lillian could have easily sold us a so-so home in Andover for far more than what we paid for our home in Concord....she could have given up....or handed us off to someone in her office, but she didn't. What we appreciate about Lillian is that she enthusiastically helped us find the house of our dreams - fighting for us, introducing us to a builder that could best help us - even though she made far less commission selling us this house than something else in Andover. And then, she gave us sound advice on selling our home in Melrose, which we did FSBO! We have dealt with other realtors and Lillian is by far the most knowledgeable and patient. She cares about her customers.