My wife and I were in search of our very first home to buy and we knew we wanted to be in the Forest Hills/Kew Gardens area in Queens. It was clear from her many positive reviews online that Lily would be our choice for a buyers agent. We didn't really know what we were getting into. But from the moment we first met her, we knew we'd be in good hands. As first timers, we had plenty of dumb questions and bizarre (and often contradictory) dream home wishes, but Lily handled everything with such patience and grace. Her knowledge of the area is unparalleled and she was so responsive whenever we needed her by email or phone (I don't think she sleeps). We gave Lily a tremendous amount of feedback about what we liked and didn't like in homes. She probably thought we were a little nuts. And, deep down inside, I was worried that we might have just overwhelmed her with info and set ourselves up for failure. Instead, Lily went to work and came back with a selection of homes/listings that very much reflected our tastes and wants. The process ultimately resulted in a coop unit that was absolutely perfect for us. And even after finding a place to call home, Lily was also there every step of the way throughout the negotiation, mortgage and coop application processes, offering her expert advice and guidance, all while helping us to keep the trains running on time to closing. Simply put, she's one of the hardest working, most diligent and most patient professionals we've ever come across. We happily give her our highest recommendation and will no doubt come back to her again in the future. In fact, whether you're a buyer or seller in search of help, we can't imagine anyone better than Lily.