I never met Ms Niman. That wasn't from lack of trying. I contacted her to assist me in buying a home in Pittsburgh. I live in Washington state so I told her that I needed to arrange a cross-country trip to begin my search. She agreed to assist me so, in response, I told her I would go ahead and arrange my trip, gave her the dates I planned to be in Pittsburgh, and provided my contact hotel information. After getting my logistics in place including non-refundable tickets, I contacted Ms. Niman again to confirm my trip plans and to begin planning my search. During the following three or four weeks, she did not respond to my requests for contact. I panicked and finally found another agent. The day before I was leaving to go to Pittsburgh, Ms. Niman finally deigned to respond to my prior requests for contact. My feeling was that I was being treated with disrespect and being patronized. She may have great knowledge of Pittsburgh but in my book being helpful, providing service, being responsive (a couple of days is fine but a few weeks? really?) are the hallmarks of a good agent. She was not helpful, she did not provide service, she was not responsive.