Communication. Mark's communication abilities are outstanding and absolutely refreshing! Mark always listened very closely to my thoughts and concerns; did not interrupt me mid-sentence; clearly demonstrated having understood me utilizing feedback techniques; expresses his thoughts clearly, concisely and professionally; and very often, helped me think through the best ways to handle various situations.
Analogous to the criticality of "Location!, Location!, Location!" to selling a house; "Available!, Available!, Available! was one of the most important aspects of working with Mark. When I needed to communicate with Mark about any particular item or issue, he was readily available.
Excellent job helping me decide what work was worthwhile, and what was not, in preparing my house for sale. Same for advice on what items/furniture/clutter to clear out of every room to stage house for showings. Helped me prioritize the remaining tasks, and pushed me to get on the market in ~2 weeks rather than my initial goal of 1-2 months.
I was very pleased with how helpful Mark was in not only scheduling the requisite inspectors, contractors and companies for both transactions, but his willingness to be onsite as required. His schedule was never the reason a given appointment could not occur. This was particularly valuable to me considering I am the only person in the household, and I work full time.
Scheduling showings, and communicating requests for the same went quite smoothly and was very easy. I appreciated his sending copies of the feedback from buyers/realtors as soon as he received it.
Strategy. I really appreciated Mark's keen ability to help plan a response or course of action on many fronts, especially during contract and pricing negotiations.
Running down the details. Mark was an asset in ensuring all the requisite deliverables and paperwork were in place prior to closing. Items like the requisite County Water/Septic approval, addendum work and contractual sign-offs.
I will simply add, that at the end of the day, Mark is a very effective professional, yet a neat/fun person to work with and be around in general. I could not have asked for a better Realtor, or a better person to represent and assist me through the entire set of processes.
It was a great experience working with Mr. Stratton. Mark went above and beyond to make sure our house was sold and our dream house was purchased. My husband could be considered hard to work with and a special client. Mark always took the time to explain to him what was going on in the tedious process and he endured the blunt of the stress associated with buying and selling homes. I was 6 months pregnant when we listed our house. Our house was sold in 54 days and we moved into our new house 2 weeks before I gave birth to my second child. Mark did an exceptional job given the strict timeframes we were currently under. I would recommend Mark Stratton to anyone looking to buy or sell a house.
Bought a Single Family home in 2014 for approximately $175K in Lakewood, OH.
Mark was very easy to work with, he quickly understood what I was looking for in a house and neighborhood. Mark was also quick to show me new listings and made the whole process fun. I would recommend Mark to anyone looking to buy or sell, he knows his stuff and is a true professional.
Bought a Single Family home in 2014 for approximately $225K in Berea, OH.
We could not ask for a better relator. Mark was very friendly, not pushy, and truly listened to what we wanted. Mark was patient with us, and answered all of our questions. Mark was very quick with writing up the contract and made sure we got everything we asked for. If you are buying a house, Mark Stranton should be your relator, there is no one better.
Bought a Condo home in 2014 in Buckeye Shaker, Cleveland, OH.
Our family of three was looking to purchase our first home and we were looking for a condo or small house in a neighborhood close to the city. From the first inquiry into a listing in our rental neighborhood, to a search that led us through the west side and east side of Cleveland, Mark was incredibly informative, responsive, and patient through our all-over search.
We don't have the appetite for the disingenuous used care salesmen, and found Mark to be no-pressure and supportive and a true pleasure to work with. It is clear Mark enjoys what he does, and we will reach out to him again when we are ready to move on to our next home. We have recommended him to others we know that are looking!
Mark may be the best real estate professional in the world. He was referred to me by a friend who gave a wonderful recommendation. As a first time home buyer, Mark helped me through every step of the process, went above and beyond any expectations I had, and assisted me in getting my dream home. Mark is so easy to get along with I plan on inviting him to my housewarming party. You'd be lucky to have him as your realtor.
Sold a Single Family home in 2013 for approximately $100K in Garfield Heights, OH.
I have worked with many realtors in my life and none have been as attentive and easy to work with as Mark Stratton. He cares about the needs of his clients and says "checked in" through the entire process. It is rare in this life to work with someone on a transaction that becomes a friend in the process. Mark has become a friend to our family and we are blessed by his professional and personal service. I would not hesitate to recommend Mark Stratton to any and all who would like to buy or sell a property.
Mark did a phenomenal job guiding us through the process of buying our first home. No matter what time of day, he was always quick to respond, polite, and never made us feel like we were asking stupid questions. Additionally, he truly listened when we described our dream home. I have heard nightmare stories about agents that consistently push homes on couples that are way out of their price range, and it was clear that Mark's intentions were to make us happy. I highly recommend Mark Stratton for any buyer or seller, especially if you are looking for a well versed, highly experienced, genuine customer care and service.