I have taken some time before writing this review so that I could organize my thoughts properly. To start Mark Prinz arrive at our house that we wanted to sell. He was very professional and showed us a presentation that helped us decide to use his company to sell our house. We were excited to get the house on the market. That's where thing started to go differently that we had been told to expect. We were told that the house would go on the market in a week. I had to contact Mr. Prinz to get the photographer and a for sale sign put up in our yard after a week had gone by with no contact. We also did not get many of the services/products we were told to expect, like color brochures that potential buyers could take with them after viewing the house, and a home inspection that we had agreed to pay for. When the photographer did show up, he took blurry pictures that ended up on our listing. He also got details of our house wrong, such as ceramic tile floors, when we actually had linoleum in the bathrooms, and that we had a fenced in back yard when we have no fence at all. We had to email Mr. Prinz to get the listing corrected. We also still had no for sale sign in the yard and the photographer needed to put a small sign at the top that had a code potential buyers could use to look up the listing. He left it with me to install once the sign finally showed up. The sign did eventually show up. It was about 8 degrees that morning so when I saw the sign was installed I went out to put the small sign on top. After securing it with a couple nails I stepped back and discovered I was covered in fresh white paint. The installer had put the sign in the yard and then painted it! We were passed onto another Mark Z associate named Sandy Raden who was supposed to help us with buying our new home. She sent us links to new properties that met our criteria and we attempted to get viewings of them. We were told that until we had an offer on our house for sale that we couldn't go look at any houses to buy. Seriously! What was the point in sending us listing information if we weren't going to be able to go look at them? We spoke with Ms. Raden and expressed our displeasure at the way things were being handled. She responded that there was no point in looking at any houses until we had an offer on our house for sale because if we "found our dream house" we wouldn't be able to put an offer on it. I understood her point, but still wanted to physically look at the properties instead of relying on pictures on a web site. We tried to explain this to Ms. Raden but she held firm. Remarkably, we received an offer on our house in just 4 days. Guess what, since we haven't been able to look at houses for sale, now we are in a time crunch to coordinate our schedules so my wife and I could both look at the same house at the same time (we work opposite schedules), so our time together is very limited. Now that we had an offer Ms. Raden was more than happy to set up viewings of properties. We were passed off to another Mark Z associate, Michelle Johnson for the actual viewings. We had four set up for the same day and Ms. Johnson seemed very friendly but seemed to want us to rush through each of the four houses we had set up to look at, like she had somewhere else to be. My wife and I wanted to take our time looking as this was going to be our potential new home. One of the houses we looked at still had the owners in it, making me think that we had arrived earlier than our appointment had been for, so that was awkward for everyone. After seeing the four homes that day, My wife and I decided to put an offer in on one of them, and after getting Ms. Johnson's advice on the offer price we asked to have that submitted. The next day, Ms. Raden called me to say that there were going to be multiple offers on the house we were interested in and that she thinks we need to go over list price to get considered. I asked why Ms. Raden and Ms. Johnson were not agreeing with each other on what we should offer? Ms. Raden explained that since there were going to be multiple offers we needed to come in strong. We ended up having our offer accepted, which was great, but I feel that we were talked into into making a larger bid than we had originally planned. Ultimately it was our decision, but we were paying Ms. Raden and Ms. Johnson for their expertise in the field and I feel that we may not have gotten our interests put before their commissions. All in all our house was sold in six days and we were on our way to getting our new house. We didn't like being passed off to a different people for each step in the process, especially since we weren't told that we were being passed off. We were under the impression that Mr. Prinz was going to be our point of contact and that he would coordinate with all the others "behind the scenes". This was not the case. If you choose this company beware of these issues.
Every team member on my team specializes in one specific aspect of the real estate transaction and I feel probably one of the best in the industry. The alternative is one individual who balancing every act, showing you homes, trying to sell their clients home, creating flyers for your home, putting it up on 100 different sites, then worrying about the deals that are closing, taking photos of the property, the list goes on and on and on. Based on your comments, I think we did an OUTSTANDING JOB. We sold the home so fast, we couldn't even get flyers out to your house. We sold it for TOP DOLLAR, ONE OF THE HIGHEST in the neighborhood and then WE GOT YOU YOUR DREAM HOME IN A MULTIPLE OFFER BIDDING WAR. THEN WE CLOSED BOTH TRANSACTIONS SEAMLESSLY. We do not suggest looking at homes until you have an offer on the table. It's an emotional roller coaster. Even if you find your home there is nothing you can do.