When I was thinking about buying a house, I called Charles after reading his outstanding reviews on Zillow. I'm so glad I did. I've bought and sold homes in the past, and Charles is far and away the best broker I've worked with. Charles is knowledgeable, kind, patient, and responsive. He's honest and ethical, and he takes seriously his fiduciary duty to you as a client. This means that Charles isn't trying to close just any deal, but actually makes sure he is representing and pursuing your best interests. Charles and I did a lot of investigation into the house I ended up buying, and he spent a great deal of time meeting with various contractors and experts along with me. Charles is also knowledgeable about construction and repair, which is a huge asset. He explained every aspect of the buying process thoroughly, and he's a joy to be with. I love the house I bought, but I'm sorry the process is over, because I miss Charles!