It is with pleasure that I write this letter of satisfaction for my realtor, Michelle Frank. She has served all of my real estate needs for the past five years. She helped my family purchase a new home in an upscale neighborhood that exceeded our expectations. She lent her knowledge and experience throughout all steps in the home buying process from directing us to trustworthy resources about loans to the final steps in the home inspection process. She endlessly and patiently drove us around several neighbors all across the city, showing us the homes we wanted to view, even when they might have exceeded our budget. She was always patient and kind with us, helping us with a bright smile and an eagerness to meet our needs, and not those self imposed by others.