Our real estate agent pointed us to Mortgage First. We worked with Claire, who was very friendly and knowledgeable, and she explained all of our options to us at our first meeting. Once our offer was accepted she made sure all of our paperwork was in good order. Through-out the whole process she always made sure we were ahead of the game, yet never pressured us for anything. If we had any questions, she got back to us quickly with a very thorough answer. She made the whole process very easy and as stress free as possible.
If I am ever in the market for a home loan again, I would definitely go back to Mortgage First.
We have dealt with a lot of lenders including mortgage brokers. The lending process with Mortgage First was quick and painless except maybe for all the paperwork, but that is not any different with anyone you use. Claire was excellent and kept in touch frequently to let us know where we were in the process. Our overall experience with Mortgage First and Claire especially was excellent. Highly recommend to anyone who needs to find a mortgage.
Mortgage First was amazing from the start. We are first time home buyers and we didn't really know what we were doing or where to start. Claire was very helpful and knowledgeable about everything from how to get the process going to VA home loans to closing. We were both very surprised at how smoothly everything went from beginning to end and all the paperwork went through so fast! If we hit a snag, Claire would be right on top of it, getting it fixed. If we needed to sign a couple more papers she would let us know, and we could do most of it from home on the computer (which was nice because our schedule is very busy!)
Overall our experience with Mortgage First was excellent. I would definitely recommend them to friends, family, ANYONE! and we will most definitely be utilizing their abilities next time..after we grow out of this house and need a bigger one!
Thank you so much!!
It was great to work with mortgage first. Very helpful, they explained the process to us and helped us understand it. they never gave up and we refinanced for better terms. The appraisal came back late and we thought we would have to pay a penalty but our loan officer did the impossible and had us closing that same day. They truly cared about what was best for us. Saved us the most money they could. Nothing but praises for them and all their hard work. They really pulled it off. We loved the attention they gave to us.
I recommend Audrey Tappan often. She has great knowledge of the mortgage industry, In addition to Audrey's knowledge she is very patient and able to help navigate those of us who are often confused by the labyrinth of lending requirements. When I have a client who needs extra, whether that is information, or maybe just compassion during the home buying process, I send them to Audrey!
I tried getting a VA Mortgage through another company online, they ran into a roadblock and told me it wasnt possible to get a refinance. I called Mortgage First and within a day they had the problem solved and my refinance on track. My experience was nothing but pleasant. My mortgage broker was friendly knowledgeable and tried to head off any problems before they occured. I felt extremely comfortable through the whole process, they answered all my questions in a timely manner and kept me advised of everything that was going on. It was a very comfortable transaction and I would definately recommend Mortgage First to anyone looking for a Mortgage Company.
The process went as smooth as silk. Todd is a brilliant man who took to getting the odva loan done in a manner equal to none I've ever met. Without his foresight I would of got a higher rate because of the fluid market conditions. In a few words, first mortgage of Salem Oregon should be the example for all to follow. Outstanding all the way . A true 5 star company whom I'll recommend to all seeking a mortgage loan...BZ to Todd Allen and his staff.
OSCS. USN. ret.
We were very impressed by the timely and efficient work of the Mortgage First staff! All of our questions were answered, we got a great rate, and felt like our needs were always met ahead of schedule! Thank you Mortgage First!
This is the second time I have chosen Audry Tappen at Mortgage First in Silverton, OR. Every question was answered with patience and clarity. All documents were quickly processed and explained to me for my complete understanding. Audrey Tappen did not rush me and had the time to let ME TALK and ask. I asked for suggested resources pertaining to the home I was purchasing,, outside of the mortgage process and Audrey was always helpful.
I strongly suggest you contract Mortgage First if you are buying a home or if you want to know what you qualify dollar- wlse upfront.
The fact that Mortgage First "weathered the storm" of the financial crisis and didn't leave a trail of dishonest deals really says it all. They stood the test of time, and when all the other local mortgage companies in Salem dropped off the map--the integrity of the people at Mortgage First kept thier business afloat. My realtor told me that this is the only place he recommends for home financing.
Everyone that works here has a ton of experience (check their website staff profiles)--that is refreshing from the just-out-of-high-school "bankers" at the place I have my basic checking and savings account.
I went to Todd, he was awesome. But honestly I would be comfortable with anyone in that office.