Matt was referred to us by a friend. THe moment he started working with us, he was on every detail. He wasn't pushy, he was just very attentive and always available. If either my husband or myself had a question, he responded immediately. We were never wondering what was going on because he kept us up to date with explanations of everything. His customer service skills were outstanding and we would recommend him to anybody!!!!!!
We connected, but it did not work out. Looking in Ithaca, NY
My wife and I were exploring the idea of purchasing a small residential investment property in the Ithaca area. Matt was extremely friendly and responsive to all of our questions. Phone calls were promptly returned, and Matt furnished us with detailed information via email as well. Although we have decided not to buy at this time, should we decide to move forward at some point in the future, Matt will be our first call.
Very professional behavior, I was always kept informed with the status of my loan through out the process. On numerous occasions he contacted me with info or even responded after hours to answer my questions. He also was available on the weekends when I had Questions. He responded to promptly with the correct instructions for my closing! Great job Matt!
Just completed the purchase of my first home. Found both the home and lender through Zillow. Having worked for several mortgage companies in the past, I found Matt and his team to be top notch. Very thorough, very knowledgeable and always available. Would easily recommend him to anyone in the market for a loan.
Matt is a true professional. He expertly guided me through the entire mortgage process and locked me in at a great rate. I had many questions through out the process and Matt either answered the phone immediately or called back promptly patiently answering my questions, even after hours! I highly recommend Matt and the team at Nickel City Finance.
Working with your best interest in mind.
Knowledgeable and eager to answer any questions at any time.
Honest. Has a great support group at Nickel City that work together to help in any way they can to make one of the most important purchases of your life easier. Highly recommend Mr. Short.
I was an out of state buyer with no knowledge of New York escrow requirements. Even though I have bought and sold many properties over the years this experience was quite different than what i was used to. Matt handled the whole process with professionalism. He knows the tedious requirements to obtain a mortgage in today's market and helped my wife and I navigate the process with thorough preparation. We had no problems obtaining our loan and Matt was the efficient go-between whenever needed. Matt was always available, always kept us informed and anticipated whatever was needed far ahead of time. Thank you Matt!!
Matt was very helpful for our loan application. He has been patient with the new property buyers like us and explained everything in detail. I highly recommend him.
When I had a question on the discount fee charged in my mortgage. Matt walked me through the work sheet line by line until I clearly understood the calculation and the numbers on each line.