Neil's website states that he is "dedicated to providing the finest service available while breaking new ground. In order to better achieve our goal of top-notch customer service, we recently joined forces to serve our customers using the team approach. Working with our TEAM you will benefit from
cumulative experience, reliability, individual strengths, and a combined knowledge of the real estate market."
Neil is anything but the finest! He is inattentive, non-responsive to me, the seller, and to the buyer's agent. Not only did he almost cost me the sale of the house, he told the buyers and their agent that he wasn't coming to the closing on the house because he didn't want to deal with me! Equally as distasteful and unprofessional, he told me he wasn't attending our closing because he had to write an offer for a $500,000 home.
Whenever I tried to get in touch with him, he always had an excuse as to why he didn't return my calls or answer my e-mails in a timely manner. I was selling a home from out of state and needed to rely on someone who would take care of things in a timely fashion. He wouldn't negotiate with the buyers or their agent; he just wanted me to concede on everything. Since I was selling the home for what I owned on the house, it meant his commission was coming out of my pocket. Each time Neil refused to negotiate on my behalf, it cost me $$$$. When I needed to find a propane company that could deliver propane and set up a tank within 7 days, Neil called me and said he'd been on the phone for hours and found one. At the closing, I learned that it was the buyer who made all the calls and found the company that would deliver. When the buyers had to apply for a new loan during this process, we signed the forms and forwarded them immediately to Neil. It took the buyers agent 1 week to get Neil to sign the paper as the agent and return it to the buyer's agent. This delayed our closing as well. The stress caused to me, the buyers and the buyers agent (that I found out at the closing) was over the top to the point that the buyer was ready to walk away from the house. I should have known from the beginning when Neil wrote the listing for our home wrong. When the inaccuracies were caught by the buyer and their agent, Neil told the other agent it was because he was being lazy and copied an old description of the house. Need I say more? I would not recommend Neil to anyone!
I was not a difficult seller. All I wanted was to sell the house and have a professional real estate agent that I could depend on. Neil is neither professional or dependable.