Ratings & Reviews

 

  
 

11/18/2014 - rogerhoskins3
Bought a home in 2014.
Primary point of contact: Kathryn Jewel

I worked with Kathryn Jewel as a buyer. I have not purchased a house in over 20 years, and certainly have never had a house built. Kathryn got to know me, my style, my likes and dislikes. We then set out on the journey together, I knew right from the start that she listened and understood me, because right away, I was looking at houses that I could see myself living the next 20 years in. I fell in love with one of model homes we looked at, and she set up the meeting. Long story short, she got me way more than I dreamed of for the money by negotiating on my behalf, and I am literally writing this from the home of my dreams. A few more notes about Kathryn that are very important : she either answers her phone, or gets right back to you, I always felt I was her top priority, and she was always honest with me. I never once felt like a commission check. I have already recommended her to friends, which is the ultimate compliment.

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Response from Rob

 

  

11/14/2014 - bojicmaida
Sold a Single Family home in 2014 in Arnold, MO.

Our experience with Rob Shanks was amazing. He and his team are very knowledgeable and professional. We first met him when we decided to buy a new house.He helped us pick the perfect house and neighborhood that fit our lifestyle. Recently we decided to sell our old house and whom did we call? ROB SHANKS !! of course. He again came to rescue and found a buyer within a week! We can't thank him and his team enough for everything they did for us. I can definitely say that he is the BEST agent out there and we will recommend him to everyone.

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Response from Rob

 

  

11/11/2014 - jwright5402
Sold a Single Family home in 2014 in Imperial, MO.

Rob and his team are amazing. Our biggest mistake is that we had originally listed with a different realtor. I wish we would've listed with Rob and his team from the beginning.

We sold and bought a home with the team and they were equal impressive on both transactions. They walked us through everything and really supported us through the process. Nancy Zay is on top of EVERYTHING and we didn't have any last minute surprises like I've come to expect (you know, we didn't do a gas inspection or my insurance wasn't set up.) Nancy kept us on track the whole time.

Kathryn was our buyer's agent and was so patient with us while we found the perfect home. When we found it, she celebrated with us and not because she didn't have to show us anymore homes lol, but because she was genuinely happy for us. She was invested in finding is the right fit.

I'm so thankful for all their help and the extra time they gave to make sure everything went well. The whole team was really invested into making our family happy and they did their job and did it well. I'd recommend them for buying or selling a home any day.

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Response from Rob

 

  

10/27/2014 - swknuckles
Sold a Single Family home in 2014 in Imperial, MO.

My wife and I were referred to Rob through a mutual friend. Rob knows the Jefferson County real estate market quite well. We had a great initial discussion and we understood what it was going to take to move our house. It took a couple of months but, with Rob's perseverance, and the support of Nancy and Beth, our sale closed in mid-October. To Rob's credit, he dealt with a very uncooperative buyer's agent on our behalf. I was to the point of telling Rob to tell the buyer's agent "where to go"; however, Rob pulled the deal together despite her attitude. If you want a strong marketing team with which to list your home, look no further. The Rob Shanks Team has its act together and knows the real estate market very well--especially in Jefferson County and south St. Louis County. THE ROB SHANKS TEAM ROCKS!!!

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Response from Rob

 

  

10/11/2014 - connie mike6
Sold a Single Family home in 2014 for approximately $300K in Benton Park, Saint Louis, MO.

Even when faced with a touchy client, Rob's team never let us down!!!! The team did a great job with the marketing, and answered every question we had.

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09/24/2014 - james plemmons
Sold a Single Family home in 2014 in Saint Louis, MO.

Rob literally sold our house the first day it was listed! The experience was extremely pleasant and low pressure. He even brought in a professional photographer to take photos of the house which turned out wonderful! Bottom line if you want your house sold, The Shanks team is the only way to go!

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Response from Rob on 10/01/2014

The plemmons family was great to work with and we were even able to sell it to one of our pre-existing clients, as we often do. The process went pretty smooth overall and closing went as expected. Thanks again to James and his entire family, his co-workers, and his friends ALL of which I've had the good fortune to work with in helping to buy and/or sell homes through the years!

 

  

09/21/2014 - heathergansner
Sold a home in 2014.
Primary point of contact: Lexi Politte

Rob Shanks' team went above & beyond to help us sell our house! Lexi dedicated herself to giving our home an open house each weekend until it sold. Her efforts allowed us to enjoy our summer vacation out of the country & we returned to a viable offer.

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Response from Rob on 10/01/2014

When a client (seller) talks about a comfortable and smooth selling process it's a rarity these days. Congrats to our team member Lexi for her exemplary work on the sale of this home for this wonderful family!

 

  

09/19/2014 - dbruce7
Sold a Single Family home in 2014 in Fenton, MO.

We worked with Rob and his staff on the sale of our home and I must say it was a very pleasant experience. Throughout the process you could tell that Rob wasn't just about the sale. He wants what it best for the client. He is very experienced and his knowledge was very helpful in the sale of our home. We had a good offer on our home within days of listing it on the market. When it came time to close, Rob noticed that our bank was charging us for PMI that we didn't have on our loan. We are talking about $5000.00. He recommended that we get it straightened out before closing as it would be harder to work out afterwards. This delayed our closing, but in no way would have affected the commission that Rob and his team would receive, (the only pocket it affected was ours) but he was more worried about making sure we got it straightened out. It think there are a lot of relators out there that would have told us to go ahead and close and we could straighten it out afterwards. It is not every day that you find a relator that would go out of his way for you and cares about you as a client more than the sale. Thank you Rob for everything you have done for us.

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Response from Rob on 10/01/2014

This is one of my all time favorite reviews. I'll never forget when we were at the closing table and I discovered that their bank made an error on their payoff amount which would have cost them an additional $5000. We got it resolved quickly and guess what, they made an additional $5000.00 smackers on the day of closing! Booyaaa! Luv these results!

 

  

09/19/2014 - grosonja
Sold a Single Family home in 2014 in Arnold, MO.
Primary point of contact: Lexi Politte

Rob Shanks nd his team were amazing to work with. They sent me updated listings, responded to texts/calls/emails right away, and really gave me the feeling that they dropped everything to find exactly what I was looking for. Not only are they highly experienced professionals, they are all amazing people. Lexi and Nancy are definitely who you would want helping you purchase a home.

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Response from Rob on 10/01/2014

I love getting positive reviews from our loyal clients and hear the great experience when working with one of our Team members such as their Buyer's Agent Lexi Politte and of course our world class Client Care Manager Nancy Zay. Thank you Grosonja for your friendship and your business.

 

  

08/18/2014 - kellygd 1
Sold a Single Family home in 2014 in Imperial, MO.

We are so very happy that we listed our home with Rob. He helped us price our home right - and it sold FAST! This was our first time selling a home, so we had a lot of questions along the way. Rob and his assistant Nancy were available, professional, and very patient with us. I would recommend Rob and his team to others who are looking to sell their home.

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Response from Rob on 10/01/2014

Thanks for the great review y'all. It's sooo much fun working with families such as yours and it truly makes our jobs fund, adventurous, and real pleasure to go to work every day. Looking forward to working with you and your family more in the future!