Sarah was one of three brokers from whom we requested a refinance GFE via Zillow. Hers was comprable with that of the other two brokers, so in the end we made our decision on the basis of location (she was the only local broker). We were were extremely happy with her work. She was able to get our refi closed in just 24 days and her GFE was very close to the actual closing fees. Due to some uncertainty that arose early on with the original lender's ability to close on time, she instituted a backup plan with another lender that probably saved us from losing the rate that we originally locked. She was also very responsive to emails and phone calls, and talked us down from the ledge a few times when we were faced with some unexpected circumstances at home that we worried would affect our eiligibility.