Kerstin McConnell ReviewsKerstin McConnellOwner/Broker (7 years experience)
Buyer's Agent, Listing Agent, Relocation, Consulting
12/13/2012 - user7635
We connected, but it did not work out. Looking in VI 00802
Response from Kerstin on 12/20/2012
The relationship between a Realtor and her client is a personal one. To find you the right house at the right price, I will need to know more about you than almost any other professional. What is your family and financial situation? What are your goals in life? What makes you happy? These sorts of intimate questions help me assess what kind of home will fit your needs. Because of this sort of personal relationship, it is inevitable that I will not be the right fit for everyone who seeks my assistance. In these cases, I politely direct my would-be customers to seek the assistance of other brokers. This is what happened with the customer who posted the negative review. From her post, it is clear that she did find another broker who assisted her in locating property and that she is satisfied with that experience. As the recipient of the 2012 Realtor of the Year award, I am confident in my reputation for excellent customer service.