Shane and Katherine were unwaveringly committed to us. I was repeatedly impressed by the level of professionalism demonstrated by both during every interaction in which we engaged. Katherine was thorough and clear when asking for documentation, and she was always available via phone or email to answer our questions. Shane shows strong leadership and takes ownership over the process as a whole. I appreciated his willingness to connect via cell phone after work hours and his dedication to getting us a good interest rate and closing on time. When there was a mistake with the appraisal, Shane took charge in getting it corrected. Even with a three-day delay because of the appraisal error, the Caliber team was able to close on time. Thank you, Shane and Katherine, for your dedication and hard work as well as your patience in answering all of our many questions! You made buying our first home a breeze and gave us confidence in signing on the dotted line. I could not possibly be happier with the mortgage lending experience.