Shue provided us with very unprofessional services when we tried to sell our house. Shue didn't spend time explaining any contracts to us. She simply emailed the contracts to us and asked us to sign. We had to figure out the legal terms ourselves, to do some research on our own, and to make sure we follow the legal procedures. During the listing period, Shue kept reminding us many negative features of our house and telling us the asking price was over-priced (the asking price was based upon her initial market research). Shue said that the negative features (especially Chinese Feng Shui) of our house made it difficult to sell. I told Shue that we had lived there for 18 years and we had been OK. Finally, there was an offer. During the transaction, Shue played as dual-agent (representing both sellers and buyers). However, she favored the buyers in most negotiations. We (sellers) felt that we didn't have any agent representing us. Shue didn't notify us when buyers came for an inspection. When we came home, we saw a big hole on our ceiling. We called Shue immediately, but Shue didn't know what's going on. Later, Shue called back and explained that the buyer went to the attic and accidentally damaged the ceiling. I asked why Shue didn't tell us about the damage. Shue replied that she let buyers come in but she left earlier, so she didn't know what happened. She insisted that she didn't need to stay with buyers all time during the inspection and she had no responsibility for buyers' behaviors. There were several other situations that we had big arguments. We were glad that the nightmare was finally over.