Simon was a great help throughout the entire buying and selling process. He worked with us on our new purchase to make sure all questions were answered (no matter how small). He was responsive to all of our inquiries or concerns and never made us feel stupid for asking questions that, in the end, were probably kind of stupid. On the selling side, he provided great advice for how to get the house ready and even gave contacts when we needed additional help. He made it a point to allow us time to purchase the new home and then sell our old home with plenty of breathing room in between. To us, that was a really important point, and he totally understood that. Of course, one of the most important pieces is Simon's understanding of the local market. He advised us how aggressive to be with certain items, and what other things we should be more flexible on. We depended on him for that expertise, and he provided! We couldn't have asked for a better buying and selling experience and are grateful to now call him a friend.