As first time buyers, Johanny went above and beyond to explain the process to us and to make sure we didn't make any decisions we would regret later on. She always got back to us via some form of technology (text, email, phone call) within hours of us trying to get in touch. She also always made sure that another agent at Long and Foster would be available if she wasn't for some reason. We have heard stories of people not getting an offer in on time because an agent was on vacation, but we never had to worry about that! We never needed a backup anyway, but it was nice to know we had that option. During the process, we always knew Johanny had our backs and was looking out for us. Thanks, Johanny!