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Homestead Exemption - Fulton County, GA


What if you mailed the application, confirmed it with the Fulton County office and then find out 2 years later they say they never got it and you owe back taxes? I bought a house in 2011, mailed my homestead exemption, called to see if I needed to reapply each year and they said no, checked my records and said I was good unless I sell the house or move to another primary residence.I'm not sure how to prove they had it when now it's lost. (Presumably with the transition to their online system since I filed.) Thanks for any advice.