Steve responded immediately to our request for pre-approval to buy a house when it suddenly came on the market. We were not actively looking and we did not have our ducks in a row. Despite that fact, he gave us a list of what we needed to do and made it all happen within 4 days, so that we were pre-approved and ready to make an offer. He looked at different loan products and explained the pros and cons with each option. We felt well informed and confident in choosing the right loan for our situation. Although we did not win the offer, we plan to work with Steve in order to be in a better position to win in the future.