Susan is the best realtor we have ever used. She helped us find a new condo in DC. We live out of town, and Susan was very responsive to our shhedule. She is obsessive about follow up and returning email. She also knows the ins and outs of DC condos, and is not swayed by the BS a developer will feed you. Most importantly for is, Susan is not a "yes man" who is only concerned about the sale. If she feels you are making a mistake or overlooking something she won't hesitate to push back. In the end, we found the perfect DC condo for our needs.
Response from Susan on 07/26/2014
Thank you!!! We loved working with you and so happy your beautiful new condo is all you'd hoped for. See you soon! : )
I purchased my first condo with Susan, and although I had my heart set on one in particular, she showed me some very attractive comparables throughout DC that got me thinking. Although we ended up on the initial condo I selected, I felt very confident in our decision based on Susan's knowledge of the area and evaluation of each property. When it came down to the process of closing, Susan had to walk a very thin line between my incessant demands and the reluctant developers, but she was a very professional and always knew how to translate my requests to the other side in a manner that proved delicate yet urgent. Susan also recommended a very thorough inspector to perform my inspection. The condo I purchased was new construction, and as such, following the inspection there were a number of minor and a few major issues to be addressed that she made sure were resolved. Following the eventual close, Susan has since followed up on a number of my requests and forwarded them along to the realtor representing the developers and all issues have been addressed or are pending. I would highly recommend Susan as another's buyer broker, and I would definitely want her on my side for every such future transaction.
Overall, incredibly impressed and satisfied with the service, knowledge, support, responsiveness, and sense of humor that the Issacs team brought to my home selling and buying experience.
Susan Isaacs was solid and committed from my first email inquiry to which she responded to in less than 20 minutes on a Sunday afternoon, right through to the settlement date to which she and Alex accompanied me and brought a thoughtful, personalized new home gift.
Throughout the process, I appreciated and respected the information, guidance, and resources that the Isaacs team provided. In the end, I utilized the Isaacs team recommendations and referrals for my mortgage company; home repair/improvement contractor; professional cleaning service; City Stash storage services; home inspection; and moving company and received professional, high quality, reasonably and competitively priced services from all. The time saver and stress-relief this brought to a very complicated and multi-faceted process cannot be understated. At no point did I feel pressured and I was confident that my best interests were being respected and represented at every step. Susan is incredibly energetic, competent, intelligent, articulate, and thorough – everything you want from someone you are entrusting to help you navigate the significant personal and financial investment that selling and buying a new home represents.
From beginning to end, a very positive and successful experience and even more remarkable when the entire timeframe from initial consultation to settlement for both the staging, marketing, and sale of my then current home to the search, contract and settlement of my new place took place in less than seven weeks.
I've been in my new place for approximately three weeks now and I absolutely love it!
HIGHLY recommend the Isaacs team!
Response from Susan on 01/06/2014
Thanks, T! We loved working with you too : ) Enjoy watching the snow fall from your gorgeous new living room!
Bought a Single Family home in 2013 for approximately $400K in Douglas Park, Arlington, VA.
Susan is specatcular to work with, she knows the area and went above and beyond our expectations on assisting us find our first home. Susan was great at negotiating the price we settled on and answered every email and phone call we had. She walked us through the entire process and answered all of our questions along the way.
Bought a Condo home in 2013 in Columbia Heights, Washington, DC.
This was my first time buying a home, and I've now been in my condo for a little over a month. I'll start by saying I'm extremely happy with my home so far. It fits my personality very well and I purchased probably one of the best places I could have in my budget and the location I was looking for.
I found Susan through her website, which had more information about the DC market than any other I came across. What impressed me most about Susan was without a doubt her knowledge of real estate in DC and her hard work ethic. She helped make this process for me much easier than it would have been on my own and I learned a lot from her.
You know right away that she's working for you. She really loves her job you can tell, and she works very hard to make sure you find what you're looking for. I had her running around like crazy in the beginning taking me to all the places I wanted to see just to make sure I looked at all my options. If it were me on the other side I would have been tired, but Susan not for a minute showed any frustration with me. I never felt uncomfortable at all working with Susan, and I never felt like she was pushing me to make a decision, which was really important to me. Like most other first time home buyers I'm sure, I had a million questions throughout this process. Susan was very patient and always had valuable input. She would get back to me with answers right away even late at night.
I purchased a new construction home, and Susan was exceedingly helpful in her insight. Because the demand is so high in DC for good places, she helped me be aggressive enough to beat the crowds to get in the right place at the right time. There were so many things she told me about new construction that I would have never known. Leading up to my closing, she helped me organize all the things I needed to do. I probably sounded like a broken record..."Susan, what do I need to do next...do I really need a home inspection...why do I need title insurance?". She was always there for me to answer my questions; she always showed up on time and on my side for all of my appointments.
I highly recommend Susan to you. She is very professional, hard working, and is passionate about making sure you get the home you will love. Now I'm asking her for home decorating tips :-).
I absolutely loved working with Susan. This was my first time buying, and I was really nervous, but she walked me through every step of the process. She negotiated an amazing deal for my condo, and I'm completely in love with where I have my home! Furthermore, she didn't abandon me as soon as I settled. There were some issues with the building, and she continued to help me after I was moved in. When the time comes to sell and buy another home, I will definitely be enlisting Susan again!
We loved working with Susan and Alex! They made it their personal mission to help us find a place that matched our needs and desires. They put in many (often last minute) hours of research, planning and negotiating on our behalf - all we had to do was show up for property viewings, contract signings, and finally for the closing on our beautiful new condo in Logan Circle!
They really had our backs from day one, and no question or request went unanswered. The process was really a pleasant experience. For over a month we saw only Susan and Alex – but we couldn’t complain because they are really a joy to be around and they kept us on track to finding a new home.
We didn’t know whether to trust all of the positive reviews (because there are so many!) but in this case they are spot on. There is little more to add, so just do yourself a favor and work with Susan and Alex.
Where do I start to describe my experience with Susan Isaacs? When looking for a place to live in DC in 2009, I felt overwhelmed. I came across Susan's website and as a test of the waters sent her an email. She responded immediately and impressed me with her patience (I was a new home buyer) and almost super-natural ability to find the perfect place for me despite some significant constraints (time, location, finances). I was not an easy case, but she never made me feel like I was a 'burden' or 'not her first priority'. Above all, she treated me with respect and honesty.
I will never know exactly how much work went on behind the scenes--the back-and-forth with the property's developer, the seller's agent, my loan officer, the appraiser and home inspector, and so on--over the following weeks but I never felt out of the loop. I would receive daily updates on the status of each moving part, as well as contingencies if the unexpected--quite common in DC--would happen. In fact, I received emails from both the seller's agent and my loan officer about how they had never worked with anyone as prepared and thorough as Susan. Even after closing, she would drop me an occasional note to see how things were going. And it was this mix of professionalism and personal touch that had me going straight back to Susan when I had to sell my place. There was no hesitation or second guessing.
The sale of my condo went much more smoothly. Within 48 hours of the listing, I received three offers, two of which were above list price. That's called Getting Results, but they didn't happen by accident. Susan had a vision of the ideal buyer right from the start and, along with Alex, an energetic addition to Team Isaacs, they designed and executed their plan to perfection. Again, the results speak volumes and I couldn't be more pleased.
I got lucky. Very, very lucky. However, you don't need luck. You need Susan and Alex Isaacs.
Bought a Condo home in 2012 in Bloomingdale, Washington, DC.
As a native of DC, I finally moved back downtown into a rental after having lived and owned homes in Alexandria for nearly 18 years. We were ready to buy and looking for a home where everyone else seems to want to live – in the popular and thriving Dupont, Logan, U Street, Shaw, Bloomingdale, Le Droit, and Eckington crescent. In doing research online I kept running into to Susan Isaacs blog and web sites. She seemed to know everyone and have the freshest info on the latest boutique renovations, development projects status, news on local builders and trends. And she always seemed to be a step ahead of everyone else. Her web site would list tentative listing prices and have floor plans when no one else, including the builders, did. So when it came time to choose an agent I reached out to Susan without knowing her.
She immediately reached back and agreed to help us in our search. We were so glad she did! Right from the start we felt like we in good hands and being taken well care of. Having never bought new construction before we didn’t know what to expect but Susan and her bright, young protégé Alex were there for us every step of the way. They took the time to understand what we wanted and could afford. They made it easy and pain free. She helped us find financing (although we ended up using the builder’s chosen agent), an inspector and she negotiated a great contract. We got things I’m sure other new units didn’t get. And even though the final settlement took place 4 months after we signed the contract, Susan kept in constant contact with updates, reminders of what needed to be done next and reassurance that all was well. And she got things done with the builders/selling agents by being tough, fair and forthright. No games.
I often told Susan it was fun to stand back and watch her work. Her skill, knowledge and professionalism are remarkable. And most importantly, she always had our back. The whole process was a delight because Susan Isaacs made it so.
Bought a Multi Family home in 2012 in Columbia Heights, Washington, DC.
As a first time home buyer and young professional in Washington, DC, the mere concept of going through the process of purchasing a home was daunting, if not petrifying. Susan’s wonderful attitude, expert advice, work ethic, and extensive experience in the Greater Washington Area quelled any fears I had about purchasing my first condo. She walked me through each step of the process, from becoming pre-qualified for a loan program, searching for a place, inspection, closing, and anything and everything that came up in between. Her incredible attention to detail and extremely fast response times were impressive, and made me feel like she truly cared about my needs. She provided honest, direct, logical responses to any questions I posed, no matter how ridiculous. Had it not been for Susan’s remarkable qualities and skills as a real estate agent, I don’t know that I would’ve been truly comfortable moving forward with the purchase of my first place.
I’ve been living in the condo for a week now and could not be happier! I owe it all to Susan, and certainly plan on referring her to others in the future. You will not be disappointed with her service.