Bought a Single Family home in 2010 for approximately $625K in Santa Clara, CA.
Malena was our agent when we bought our home. She cares for her clients genuinely. She is a friend now and we think of her as family. She is more than an agent to us now because of her compassion and the way she extends her help beyond being an agent. She is a good listener, smart and diplomatic. She knows how to negotiate and she believes every problem has a solution. Above all she is hard working, responds promptly and she does not give up and her people skills are just amazing. I highly recommend her to any buyer or seller.
I contacted Alex and Malena through a letter they had sent, intorducing themselves to homeowners in my area. Normally, I would have tossed the letter, but in this case am so glad that I didn't, as they turned out to be a godsend.
Our initial meeting was very professional, no high pressure tactics, and concerned only with what I wanted as a client. They made committments with reports, analysis, etc. and all were delivered promptly and detailed, making my decision to let them handle my home very easy.
Alex and Malena understood the emotional attachment I had with my house, and included me in their plans to get the home sold quickly and for as much money as the market would bear.
To sum it up, I wish I had another house for them to sell! The biggest compliment I can pay them is to reccommend them, without any hesitation or caveats to anyone connsidering selling their home.