Maybe one of the worst decisions i've ever made in my life. I made the mistake of using the 'Steve Jones team' for the purchase of my first home. After searching around Jax for 3 months, I was notified that Steve had just taken a new listing. I saw the house, made an offer, and a contract was signed. Steve was now the only agent involved, which is when the real problems began.
On the *day before* closing, I got an e-mail from the bank telling me that there would be no closing on the agreed date. Why? Because the title wasn't clear on the house. The seller was actually the executor of an estate, and the probate court had not yet cleared the seller as the new owner of the house. Then the back and forth began with Steve. I was angry that the seller had not taken care of this, angry there was no heads-up that this was an issue, and angry that there was no timeframe for this to be fixed. Steve's response? Not his problem. Because he represented the seller as well, he had no incentive to fix the problem. One week went by, then two, then three. I had to call Steve, constantly, to find out if there was an update and when we could close. Finally I was fed up and did research - I found the actual court in Virginia that was handling the estate, and contacted the secretary of the judge who was overseeing the case. I explained what was happening and she immediately expedited the process - we closed 3 days after. I had pushed and begged Steve to see what he could do... which turned out to be nothing. One phone call would've solved the problem.
This was a terrible experience - Steve had no interest in having the seller be accountable for the problems we were having. Only years later, after experiencing other realtors, did I understand the extent of Steve's incompetence and unhelpfulness. Please avoid at all costs.