Karen worked with my wife and I to find a home in the Arcata area. She was extremely professional but also very friendly and gave us a feeling of confidence. She knew the answers immediately to any real estate/contract questions, knew the area intimately (everywhere we went there were other houses she had dealt with), and followed up on any questions we had. Karen is a very clear communicator and willingly explains (and reexplains) details. She was supportive of our careful reading of contracts and handled long lists of questions until we were satisfied. We also had a pretty good agent in the Bay Area selling our previous home but Karen was hands down the best agent I've encountered. If you need real estate help on the North Coast, I highly recommend her.