I've known Doug for over ten years. He's been my real estate agent for three home purchases and two sales of properties. I wouldn't do business with any other agent on the North Shore. I trust Doug to be honest with me about what's realistic or not in today's difficult market. He's ethical, knowledgeable about real estate practice and the North Shore area, always returns phone calls and e-mails and knows how to be supportive through the sometimes emotional ups and downs of buying and selling property. Although he's an astute business man, it more than a business to him in terms of how he treats his clients. That balance is really hard to find in an agent - I've valued his expertise as much as his attention to me as a person.