Carol has help me close on two homes (2010 & 2013 and refinance one (2013). I have had amazing service and every concern addressed. I would receive email updates on a regular basis and paperwork was always done before the deadlines. On my first home purchase, Carol really help me understand the system and helped me maximize my purchase power to get the home I really wanted. I recommend this person to the MAX!
Carol has completed a couple of loans and a refinancing for us. She is very knowledgeable, courtieous, and has saved us a bunch of money compared to other lenders. I can't say enough about her and her company. I would recommend again in a heartbeat.
Closed refinance loan. River Oaks, Fort Lauderdale, FL
Carol and her team (specifically Esthermarie) were amazing to work with. We have used them for both the purchase of our home 3+ years ago as well as a recent refi. Even with my busy schedule, they were easy to work with and very responsive. With so many requirements and documents needed, they were able to guide us through the process seamlessly. I would highly recommend working with Carol and her team for any home buying or refi needs. You be glad you did- saves a lot of time and headaches.
Carol Martinez helped my wife and I find and purchase our very first home. We had been searching with a previous realtor for a long time before we took a break and were recommended to Carol. Having her knowledge and experience in Realty and Lending made the process run much more smoothly and she was always there to answer our thousands of questions. Her patience with us first time home buyers was unbelievable and her knowledge helped us understand everything with ease. If you are looking for a great first time home buyer experience Carol Martinez is the way to go. Thank you again Carol for everything you have done.
My wife and I refinanced our house with Carol Martinez at First Quality Lending. She was a pleasure to work with throughout the entire process. Carol and her super star team are not only very knowledgable at what they do, they were always available to answer questions. Carol delivered the rate she offered and we even closed sooner than expected. I have recommended here to friends and family and they have all been highly satisfied with her service.
We refinanced our home through Carol and her team. We had a great experience and would highly recommend her. She was very professional and prompt in her attention to our case. She promised us a remarkable interest rate and delivered. Will definitely be using her again.
Carol had us pre-approved and had us ready for closing on a complicated short sale in 21 days. She is extremely professional and detail oriented. My realtor said the time frame would be impossible but Carol is the best... I couldn't recommend anyone more highly.
This my second time purchasing a home and if I do it again, I will have Carol and her team find me a mortgage! The first time was a mess and I swore I wouldn't do it again; however, I was recommended to Carol who from the beginning explained the whole process to me and when it came time to close I knew who I had to wire out the remaining funds to...most important, the payment I was quoted at the beginning of my loan ended up to be my mortgage payment...no awefull surprises! Thank you Carol!
Definitely will spread the word about the service I received :)
We recently had the pleasure of working with Carol Martinez during the process of buying our home. We cannot express our gratitude enough for the countless hours, emails, phone calls and last minute meetings she put into our loan process. She was absolutely wonderful and very attentive to all our needs.
Carol helped us review our credit and made suggestions to get us where we needed to be in order to close on the house. Her knowledge and expertise helped us achieve a dream we didn’t think would be possible.
Carol took the time to sit down with us for a few hours to go over the million questions we had and explained everything in terms we are familiar with. As well as all the emails and phone calls she endured. She constantly kept us in the loop and answered any question or concern we had within the hour, if not minutes from when the phone call or email was sent, even at odd hours.
She also made sure we know exactly what to do and never fed us false hope. She was very upfront about anything and everything, which is exactly what we needed.
We feel so blessed to have been able to work with Carol. The customer service far exceeded our expectations as well as many others we have shared our journey with. At every chance we get, we recommend anyone over to First Quality Lending because we know they will be well taken care of.