These guys are consummate pros, yet down-to-earth and very easy to get along with. I can't think of a single time when their advice wasn't spot on. The only reason I didn't give them five stars for responsiveness is because they were sometimes juggling multiple closings on the same day. Serves me right for house hunting in the springtime. :-) All critical communication during the contract process was virtually immediate, however. Thanks especially to Paul Henrion for helping me to find and buy my house.