I recently started working with Michelle in Spring 2012. My situation was unique because I am almost 1000 miles away (due to the military) and trying to deal with poor tenants and hire a property manager. I'd consider myself a picky customer and Michelle continues to meet my needs. So far I've observed her best qualities as the following:
*Attentive Ownership -- Michelle acts as an extension of my eyes and ears. She intuitively knows my standard and seeks to meet or surpass that. She is very thorough and treats my property as her own. When a problem comes up she doesn't just relay information but a recommendation to correct the problem.
*Communication -- Michelle rapidly and fully communicates with me. When something is unclear Michelle takes the time to immediately answer my questions. I even trust her to handle communication with my lawyer. I've never went more than a day without a response from email.
*Personable -- Working with Michelle has been a breath of fresh air! To finally find someone who is concerned with making you happy not just money! I truly have someone in my corner.
I look forward to working with her in the future as we try to rent or sell our home. I certainly have great expectations given the value of working with her thus far.