We feel very lucky to have found Kat Whitman (by way of searching in Zillow, funnily enough).
This is the sixth refi we've done, and with that wealth of experience I can say with some authority that Kat is the most competent, competitive, professional, courteous and efficient agent/broker that we've ever experienced.
The entire process was handled flawlessly, and the experience was as painless as possible. We had a sticky issue with the subordination of Line Of Credit that threatened to derail our refi, and Kat was able to establish an instant and genuine rapport with the loan specialist in that institution which saved the day.
Finally, as part of the process Kat referred us to a new homeowners' insurance agent, which was far cheaper than our previous provider.
In summary, unrivaled pricing and service!