Mary Ann is informed and aware of what’s going on within the real estate market at all times. She knows facts concerning the real estate markets history, culture and values, including its policies and procedures locally and nationally. Mary Ann has established goals and plans for the long and short term. She knows the product and services she offers and who’s who and where to go to get advice to handle any situation. She is clear about the demands and scope of her job and exactly what is expected of her. Mary Ann is a successful real estate manager that knows the internal and external world as it relates to her job, and customers. Our house would still on the market if it were not for the tireless work of Mary Ann O'Keeffe and her team.