I contacted an online site , long distance, several times about an error on a house listing. It was the home I grew up in as a child, MANY years ago, a home that my father built. Even though it was not Jackie's listing, she was the only agent to contact me. She was very professional and so much more. If I lived in western Pa, she would be my agent. What a gal !!! If you want a dedicated agent, pick Jackie !!!!