After our disappointing experience with Mr. Green, we would not recommend him to others, especially to those who have little to no experience in the house-selling process. We feel that he did not act in our best interest.
Responsiveness: While he was quick to respond, his responses were often pushy, overlooking our thoughts and prioritizing his own/the buyers. For example, a significant number of our phone correspondences related to the buyer’s needs. When a buyer was interested in visiting the house, he would notify us at the last minute. We would express that the times were highly inconvenient for us, but he would insist that the buyer had no other available time (without even proposing an alternate time to the buyer). As a result, we had to bend to their schedule and he rarely attempted to have them work around our schedule. Furthermore, he would often call us to find out about buyers’ future needs, such as our current landscapers, energy providers, etc.
Process Expertise/Negotiation: Our house received an offer within the first week of showing. The offer was 5% less than our asking price and Mr. Green persuaded us to take it. He reasoned that most of the potential buyers had already seen the house. We have serious doubts about this as people continued to visit the house even when it was not up for viewing. We were not comfortable about agreeing, but Mr. Green heavily persuaded us to settle as soon as possible, insinuating that by foregoing this initial offer, it would be difficult to snatch an equivalent or better offer in the future. Many of our connections in the real estate industry were highly surprised that Mr. Green was so insistent, particularly because we were clearly uncomfortable with the offer. With major reluctance and discomfort, we signed over the house. He seemed more concerned about locking his commission, rather than securing an optimal price for the house. We later found that this is a common pressure tactic used by real estate agents to serve their own interest.
Mr. Green is knowledgeable in this area, however, he withheld certain key information from us. Our home sold on May 9, 2013, and the buyers set July 15 as the closing date (according to bank protocol). At this point in time, we had not secured another house to live in. We were under the impression that we had no choice but to find another home and move out on July 15, no exceptions - it was clearly distressing to find a new home and pack the old one in 60 days. A part-time realtor later told us that Mr. Green could have placed a condition in the contract stating that we did not have to leave the house, until we found another place to live in. He never mentioned this to us, despite the fact he knew we were scurrying to find a new place to live. When confronted, he defended himself by suggesting, "They never asked about it. There are a million things I know, but I don't tell my clients about everything... a clause like that would have made the house less appealing to the buyer." Not only was his response rude, but inexcusable. As first time sellers, there is no way we could have been aware of such a condition for us. Because this was not made known to us, we FRANTICALLY rushed to find another house to live in. Again, it seemed as though he wanted to secure his commission before serving our best interest.
Our closing date was July 15, 2013. We were scheduled to move into our new home on the same day. As the dates overlapped, we asked Mr. Green to communicate with the buyer's lawyer about us staying 2 extra days to transition more smoothly (and we agreed to pay $200/night for each extra day we stayed - a quote that he seemed to come up with without consulting their lawyer). After communicating with their lawyer, Mr. Green said it was fine to stay the extra two days, so we packed and scheduled the movers according to this timeframe. With a mere 5 days left to move, Mr. Green emailed us saying the lawyer did not agree to our two extra days. Therefore, the number of days we had left to pack went from 5 to 3. This made us question Mr. Green's process expertise. While the buyer's lawyer had more of a hand in this matter, but if Mr. Green had greater process expertise, he would have been able to foresee this possibility and advise us accordingly. Even Mr. Green appeared to be caught off guard by this event when we spoke to him - he said it was "totally out of his control". In fact, he began giving us reasons as to why we should abide to their timeframe (liability, etc). Not only was he caught off guard, he did not advocate for us.
Mr. Green always claimed that he acted in our best interest, however, his actions did not corroborate this. Above all, we did not feel he was respectful of us as first-time sellers in either conduct or demeanor. As it is, selling a home is a stressful experience and he did not make it any easier. Consequently, we would not recommend Mr. Green's services to anyone.