I knew nothing about the short sale process when I first contacted Mark. I had heard from friends (including those in real estate) that it was a very challenging process and to be prepared. I was more than pleasantly surprised with my experience. Mark took the mystery out of the short sale process. The entire transaction was close to effortless on my end and progressed much faster than I ever imagined. He managed my expectations and keep me informed every step of the way. I cannot thank him enough. Five stars and two thumbs up!