It took 4+ months to get our refi completed, but Ramon was able to do it finally... One of our incomes is from self-employment, so the process was explained to be a bit longer; however, only through our own follow-up did we find out that the inital lender we began the refi process 'timed us out' because it took too much time to review our self-employment income and tax returns... Ugh. Ramon explained what happened and then made it right... We began our second refi process with another lender and Ramon helped push the process along. We closed our refi with minimal costs (other than our time/effort to go through two refis) thanks to Ramon and his team.
I would recommend Ramon and appreciate him making the situation right for us. Strength: Customer loyalty, Making a situation right Weakness: Communication updates during loan process