Emily's help was crucial in getting us into our house! We were dealing with an inexperienced and often unhelpful seller's agent, which could have made the process a nightmare, but Emily was always on the ball, doing her job excellently, and coaching the seller's agent so that he did his job, too -- although sometimes she did it for him. When the sellers wanted weird financial arrangements, Emily spent a lot of time on the phone with our loan people, figuring out if it would work. She was also there for more usual things, like a sewer inspection that we couldn't get to ourselves. Whenever we had a question or difficulty, Emily was ready to help, and really moved us as painlessly as possible through the whole process. Thanks so much, Emily!