As first time home buyers we were somewhat leary of realtors and completely daunted by the paper trail. USAA gave us Marie's name and we are forever grateful that they did! My husband and I are both military. At the start of our house hunt we were stationed in different states, taking leave to tour houses. Throughout negotiations and even closing we were on temporary duty at new posts, again states apart. I was local for some of the process, my husband for some, sometimes neither of us. Marie took everything in stride, worked like a champ. She looked out for us as if we were her own children. Marie explained every step of the process, breaking down what I really needed to know when appropriate or patiently teaching me real estate definitions and mortgage terms when I asked. She looked after things we were unable to take care of from out of state, always keeping us informed. She worked closely with our lender. Easily accessible by email, phone or text. Happy to talk to us at 8 in the morning or 9 at night. Always on the ball, one step ahead. Weeks after closing Marie is still glad to answer our questions. I wish she could be our realtor every time we move!