Norm is an excellent agent with honesty and good knowledge. My husband and I are very much satisfied with the purchase of the house even though the seller was extremely greedy and tried to get as much penny as she could. It was Norm who made up for the extra charge the seller asked, and he let us save money. He never tries to manipulate his customers. He does his best to meet the customers' needs.
We just bought a starter house for not much money, which I believe didn't give him much money. However, he treated us as valuable customers with good support and care.
I know some agents, but he is the best.
I would definitely ask him to be our agent again to sell or buy a house.