Shannon was referred to us from a friend, when we thought of selling our home. Now, I'm happy to call her our friend. She is a true professional and provided us the patience and expertise that we needed to get us through the home selling process. We had a home we wanted, and she helped us sell our home (in a tough market, during the holiday season) so that we could get into our new family home. She guided us every step of the way, met us whenever we needed her to, and really showed us she cared by asking a million questions so she knew she was working to get us exactly what we wanted.