We emailed & called several Realtors regarding a listing but Felix is the only one who called back and then took the time. I know there must be lots of false leads generated from this site but Felix took the time. We later meet with him and spent two days looking and a lot more time with emails and faxes. Lead us through the short sale process like a pro and keep us up to date the whole way. If you want someone who is "hands on" all the time this is the guy. It also helps that he is bi-lingual.